1.Q: Are products authentics,100% originals packaged?
A: Yes,our products here are authentic quality and 100% originals package. All the products are just directly stocked from container abroad like orders cooperated for Wal-mart and so on. So there are various styles that you may have interest. And due to certain stocks from our own factory and non tax fees home and abroad,we develop our business enlarging cooperation broadly via sample offering and free shipping here, that is why the prices shown are so cheap. Just come on and catch a chance to enforce our development here.
2.Q: Why my packaged order stay pending, just dispatch from the post?
A: We are sorry for the delay. Regularly, shipping time to your address is 5-8 business days, and the tracking information will be updated within 3 days. Please don't worry, we promise you of safe order and right items. What you see and what you order on our website is what you will get.
3.Q: How long does it take to ship orders door to door?
A: Here we arrange order to package and ship it out within 48 hours after your payment cleared, and it will take about one week to get the address you offered.
4.Q: Is your site secure?
A: Yes all orders are processed through credit card 100 percent secured "HTTPS" servers, all other info is safe and we never share other info with any other parties. Also smoothly via hacker safe etc.
5.Q: How long does it take me to get my order once I place it?
A: Orders are processed daily. Your order will be processed by our warehouse or suppliers and you can expect your order to be delivered within 5-8 business days. Sometimes there would be little delays due to huge demands, holidays, slow customs processing, but your order will be delivered finally.
6.Q: We were charged on our credit card but status shows not shipped yet?
A: Sometimes the tracking info would be delayed to update, especially during the holidays, during these times you may get your goods before we can update that you have in fact been shipped.
7.Q: Why are your items so cheap compared to other sites, are you guys legit?
A: We and our buyers buy overstocks & overruns from the same factories that make for famous companies and we have been doing this for many years. We also work on very tight profit margins to provide our clients good value.
8.Q: We ordered 8 days ago we have not got our tracking yet?
A: Yes, some e-mails systems block our e-mails as spam, please check your junk mail and add our email address to your friend list.
9.Q: We got our tracking number two days ago but our order is not showing up in British post or ems tracking system?
A: Sometimes there are a few days delay if shipping is backed up due to huge demand before goods are showing up in the system. Or tracking systems may be delayed due to certain factors in British post or ems tracking system.
10.Q: I sent you an e-mail 3 days ago, how come, I have no response?
A: We try to reply to e-mails within 24 hours. If you have not received a response from us, your e-mail may have not been received or blocked the emails from us, in order not to waste your time, please add our email to your list after you place the order. We receive many customers e-mails every day and try to respond to them all, but sometimes your e-mail may get accidentally deleted by our SPAM blocking. Please e-mail us again if you have not received a reply within 1 days except weekends allow for 2 days.
11.Q: How to enjoy your policy and discount?
A: We accept returns or exchanges on condition that items damaged. You must contact us within 24hours after receive your goods if damaged, we need a digital picture within 48 hours after received goods?then we will review and if the claim is legitimate will give return authorization number, and you have to return your item within 5 days after contacting us.The returned product must be in unused condition and sent back in the same condition as it was sent to you. And for the discount, we offer a discount coupon to our regular customers, if you are, please just contact us for the code.